We would like to inform you that the internal combustion engine you purchased may undergo an initial inspection prior to shipment to verify that the package is complete and to test and adjust the device..
After the inspection, the packaging will show signs of having been opened, and the device will show signs of assembly as well as traces of oil and fuel necessary to verify that the engine is operating properly.
For safety reasons, the fuel and oil tanks (including the engine oil pan) will be drained of consumables during transport.
If you are not interested in having a pre-shipment inspection performed at our workshop, you can have one done at a local service center—a list of service centers is available here— https://www.victus.pl/sklep-serwis/
"You are responsible for covering the costs of the inspection at a local service center."
3-year warranty for consumer purchases (To maintain the 36-month warranty period, you must have the device inspected annually at an authorized service center and register the machine).Within 14 days of receiving the device, you must send the device's serial number to the seller so that it can be registered in the system.If the product is not registered, the standard warranty is 24 months.
WARRANTY TERMS AND CONDITIONS
The guarantor's obligations under the guarantee consist of repairing the defective goods.The device in question is not eligible for replacement or a cash refund.
The sale of the machine must be registered by the seller on the guarantor’s B2B warranty service website no later than 30 days from the date of sale.An authorized service center that is not a dealer may also perform the registration based solely on the proof of purchase..
The seller or another authorized service center designated by the seller is required to perform an initial inspection of the internal combustion engine and to confirm that it has been performed in the table below and in the B2B system.
A list of authorized service centers is available at www.victus.en
Checking the Machine for Completeness
Installation and Commissioning
Component Function Testing, Adjustment
Operating Instructions: Safety Guidelines, Starting, Stopping, Maintenance
First and last name and signature of the person performing the initial inspection; service stamp
1.The manufacturer provides a warranty for its products for a period of:
Device type, Intended use consumer ,Intended use Other
Oleo-Mac gas-powered lawn mowers, except for the GVH series.60 months 12 months
Oleo-Mac chain saws, Oleo-Mac brush cutters, Oleo-Mac electric lawn mowers, with the exception of
battery-powered tools, Oleo-Mac TR 61 E and TR 91 E hedge trimmers, garden tractors.
EMAK K-Series internal combustion engines powering lawn mowers and tractors
36 months 12 months
Other devices 24 months 12 months
Extended warranty for Briggs & Stratton engines after the manufacturer's 12-month warranty period has expired -
To maintain the 36-month warranty period, you must have the device serviced twice at an authorized service center—the first within
12 months from the date of purchase, and the next one in the 12th month following the date of the first inspection, but no later than 7 days after the scheduled date.
To maintain the 60-month warranty period, you must have the device serviced four times at an authorized service center—the first within
12 months from the date of purchase, and subsequently at 12, 24, 36, and 48 months from the date of the first inspection, always no later than 7 days after the scheduled date.
The dealer performing the inspections must record all of them in the guarantor’s B2B electronic warranty settlement system.
Internal combustion engines of other brands (Briggs & Stratton, HONDA, KAWASAKI, SUBARU, etc.).) and hydrostatic transmissions are covered by a separate warranty
manufacturer.Details regarding the warranty terms are provided in the separate user manuals for the listed components.
2.The warranty covers all damage that occurs during the warranty period as a result of hidden defects in materials, assembly, or manufacturing that become apparent during that period..
3.The service center will begin repairs as soon as organizational requirements allow, always as quickly as possible.
4.The choice of how to remedy the defect rests with the warranty provider, who may remedy the defect by repairing the device or replacing the defective part.Regardless of how the defect is repaired, the warranty remains in effect and is extended by the time it takes the warranty provider to repair the defect.
5.Warranty repairs can only be performed if the device is registered in the B2B system or if a valid warranty card is presented along with proof of purchase.
Failure to register the device, the warranty card or its cancellation will exclude the guarantor's liability under the warranty provided.
6.The user has the right to appeal a service center’s decision regarding the classification of a reported malfunction.A cancellation request must be submitted to the guarantor in writing only and sent by regular mail or email to reklamacje@victus.pl, along with a complete set of documents detailing the repairs performed and a description of the device’s technical condition at the time of the initial inspection conducted by an authorized service center.
7.The warranty period is extended by the time required to perform the warranty repair.The dates listed in the claim form in the B2B electronic warranty settlement system are valid..
8.The service center is required to enter information regarding the scope of warranty repairs into the B2B electronic warranty billing system.
9.The guarantor provides a 3-month warranty for paid (post-warranty) repairs, provided that the repair is performed at an authorized service center and original replacement parts are used..The basis for a claim is proof of purchase of the part and of the service performed.
10.The following are not covered by the warranty: damage resulting from improper use; damage resulting from using the device for purposes other than those for which it is intended; damage resulting from the use of improper consumables; mechanical damage and damage resulting from improper transport or storage, damage resulting from lack of maintenance, and parts that have worn out during normal use.
11.The warranty becomes void as a result of design changes or modifications made by the user; if a service center determines that unauthorized persons have tampered with the interior of the device; or if the carburetor’s adjustment locks are broken or removed.
12.The warranty does not cover consumable parts or parts subject to wear and tear during the warranty period, such as: Consumable parts, e.g., cutting blades, discs, cutting bars, string heads, filters, starter cables, spark plugs, light bulbs, wheels, clutch drums and plates, clutches and friction discs, drive belts, safety bolts, cutting chains and guides, high-pressure washer lances.
Engine components: cylinders, pistons, piston rings, crankshaft, bearings, bearing shells, carburetor diaphragms.
Other wear parts: blade hubs, safety keys, shock absorbers, bearings, bearing housings, gears, overload fuses, carbon brushes, control cables and wires.
Starter batteries used in machines with electric starters.
Components not listed in these warranty terms that are subject to normal wear and tear during operation, transport, and storage (e.g., paint finish).
13.Damage such as engine seizure, warping or cracking of the crankshaft, or breakage of the magnet wheel keyway or blade hub is not covered under the warranty..
14.Adjustments and maintenance are not covered by the warranty.
15.If a service center fails to fulfill its obligations, the user must immediately notify the guarantor of this fact.If the guarantor does not recognize the repair as covered under warranty, the claimant is responsible for the repair and shipping costs.
16.Defective replacement parts replaced as part of a warranty repair are the property of the warranty provider.
17.Please file a complaint at the nearest authorized service center of the guarantor or directly with the guarantor..
18.The repair shop is required to test the device before returning it to the user after repair.When picking up a device after warranty repair, the user is required to verify that the device is complete and undamaged..
19.The service center has the right to charge a fee for performing maintenance tasks that are the user's responsibility and must be completed before
proceeding with the repair.The repair shop is required to replace, at the user’s expense, all safety components that were damaged during operation, regardless of whether the user has given consent..
20.A regularly updated list of authorized service centers is available at www.victus.en
21.The warranty for the goods sold does not exclude, limit, or suspend the buyer’s rights under the provisions governing the warranty for defects in the goods sold.
22.The costs of an unfounded complaint are borne by the complainant.
23.This warranty is valid within the Republic of Poland.
24.Any damage incurred during shipping must be reported immediately to the carrier, or the warranty will be void..
25.The warranty does not cover any damage caused directly or indirectly to persons or property due to defects in the device or resulting from prolonged downtime of the device.
Note!
For storage and shipping reasons, the tractor is shipped in its original packaging—without a pre-delivery inspection.Some components are not factory-installed (e.g., basket, handlebars, seat) and must be installed after unpacking.Detailed installation instructions can be found in the user manual.
