WARRANTY TERMS AND CONDITIONS
For warranty terms and conditions, please refer to the instruction manual included in the device packaging. Devices covered by the extended warranty (3 and 5 years) require the execution of the mandatory warranty inspections (payable) at the times specified in the warranty terms and conditions.
The obligations of the guarantor under the guarantee are to repair the defective goods, the advertised device is not subject to replacement or cash back.
1. The manufacturer guarantees its products for a period of time:
- Oleo-Mac internal combustion mowers 60 months for consumer use and 12 months otherwise
- Oleo-Mac chainsaws, Oleo-Mac scythes, Oleo-Mac electric mowers, Oleo-Mac trimmers
TR 61 E and TR 91 E, garden tractors. EMAK K-series internal combustion engines powering mowers and
tractors 36 months for consumer use and in other cases 12 months
- Other devices for consumer use 24 months and in other cases 12 months
Additional consumer warranty on Briggs&Stratton engines after the expiration of the manufacturer's warranty period of 12 months -
The condition for maintaining the 36-month warranty period is to perform two paid inspections of the device at an authorized service center - in 12 and 24 month from the date of purchase no later than 7 days after the specified date.
As a condition for maintaining the 60-month warranty period, four paid inspections of the device must be performed at an authorized service center - at 12, 24,36 and 48 months from the date of purchase no later than 7 days after the appointed date. All inspections performed by the dealer must be recorded in the electronic
b2B guarantee settlement system. Internal combustion engines of other brands (Briggs & Stratton, HONDA, KAWASAKI, SUBARU, etc.).) and hydrostatic transmissions are covered by a separate warranty manufacturer. Details of the warranty terms and conditions are contained in separate manuals for the listed components.
2. The warranty covers all damages occurring during the warranty period resulting from the discovery of latent material defects during this period, assembly or technological.
3. The technical staff will proceed with the repair in the time allowed by organizational requirements, always as soon as possible.
4. The choice of how to remove the damage is up to the guarantor, who can remove the defect by repairing the device or replacing the damaged part. Regardless
way of removing the damage, the warranty continues, extended by the time of removal of the damage by the guarantor.
5. Warranty repair can only be carried out on the basis of the device registration in the B2B system or a valid warranty card with proof of purchase.
Failure to register the device, the warranty card or its cancellation will exclude the guarantor's liability under the warranty provided.
6. The user has the right to appeal against the decision of the service point regarding the qualification of the reported failure. The appeal must be submitted only in the form of in writing with a set of documents stating the course of repairs made and a description of the technical condition of the equipment at the time of the original inspection made by the service point.
7. The warranty period is extended by the time necessary for warranty repair. The dates posted on the claim in the b2B electronic guarantee settlement system.
8. The repair shop is required to make entries regarding the scope of warranty repairs in the B2B electronic warranty billing system.
9. For paid repairs performed, the guarantor provides a 3-month warranty on the condition that the repair is carried out in the guarantor's workshop and that the repair is used for the repair original spare parts. The basis for the claim is the proof of purchase of parts and the service performed.
10. Warranty repair is not subject to: damage caused by improper operation, damage caused by using the device for purposes for which it is not intended, damage caused by the use of improper consumables, mechanical damage, and
caused by improper transportation or storage, damage caused by lack of maintenance, components that have suffered wear and tear in service during proper operation.
11. The warranty is voided as a result of structural changes or modifications made by the user, as a result of interference found by the service point
inside the device by unauthorized persons, as a result of breaking or dismantling the carburetor adjustment locks, in the event that entries are found to have been made in the warranty card by unauthorized persons.
12. The warranty does not cover consumable items and items that wear out during the warranty period, such as:
- Consumable components, e.g.: cutting blades, discs, cutting bars, vee heads, filters, starter cables, spark plugs, bulbs, wheels, drums and clutch jaws,
clutches and friction discs, drive belts, safety bolts, cutting chains and guides, high-pressure washer lances.
- Engine components: cylinders, pistons, rings, crankshaft, bearings, pan, carburetor diaphragms.
- Other consumable parts: knife hubs, safety keyways, shock absorbers, bearings, pan, gears, overload fuses, carbon brushes, control ties and cables
- Starting batteries used in machines with an electric starter
- Components not mentioned in these warranty conditions , which obviously wear out during operation, transportation and storage (such as coating painting).
13. Warranty repair does not include installation, adjustment and maintenance activities.
14. Damage such as engine seizure, bent or cracked crankshaft, broken magnet wheel keyway or knife hub are not repairable warranty.
15. If the service center does not fulfill its obligations, the user is obliged to inform the guarantor of this fact. Refusal to comply repair by the service center must be entered in the warranty card. If the guarantor does not recognize the repair as a warranty repair, the cost of repair and transport is covered by the claimant.
16. Defective spare parts replaced under warranty repair are the property of the guarantor.
17. Complaint should be reported to the nearest authorized service center or directly to the guarantor. Reporting a complaint at the point of sale may cause an increase in repair time.
18. During the reception of the device after warranty repair, it is his duty to make sure that the received device is complete and undamaged. The repair point has the obligation to start the device before handing it over to the user after repair.
19. The service point has the right to charge a fee for performing maintenance activities that are the responsibility of the user and require them to be performed before the proceeding with the repair. The repair shop is obliged to replace, at the user's expense, all components that ensure the safety of the work, which have been damaged damage during operation regardless of the consent of the user.
20. A continuously updated list of service points can be found at www.victus.en
21. The warranty for the goods sold does not exclude, limit or suspend the buyer's rights under the warranty provisions for defects in the goods sold.
22. The cost of an unjustified complaint is paid by the complainant.
23. This warranty is valid in the territory of the Republic of Poland.
24. Any damage caused during transport should be immediately reported to the carrier under penalty of voiding the warranty.
25. The warranty does not cover possible damages caused directly or indirectly to persons or things due to defects in the device or resulting from prolonged downtime in the operation of the device.
